• Hotel Management

    Hotel Management

    We are a full service hotel management company and our passion runs deep. The care we have for our guests and owners is what makes us, well... different.

    Hotel Management

    Specializing in independent properties, service is our passion and our guests are treated like royalty. We work directly with hotels and their owners to take away the day-to-day stress of hotel operations to support your teams and achieve exceptional guest experiences and high ROI.

    Kingsbridge Management is newly founded in 2015, but our roots run deep. We have over 28 years of International Luxury hotel experience and a proven track record of turning around hotels that are underachieving.

    Headquartered in Victoria, B.C. We are central to all locations in Canada, US and International destinations.

    Areas of Expertise

    We understand the organized chaos of running a successful property, and specialize in Revenue Management, Budgets, Sales and Marketing Plans, Human Resources Leadership, Culinary and Food and Beverage Operations, and complex Strata Structures.

  • Interior Redesign
  • Interior Redesign
  • Interior Redesign

Interior Redesign

Your rooms are in safe hands.

Hotel Redesign

There is nothing more important to hotel operations than providing a seamless experience that far exceeds a guests’ expectations. How a team balances this whilst meeting the revenue and cost pressures budgeted, is telling of its management structure. We have a proven track record. We will work with your teams in ensuring that standards are met and guests are wowed, in conjunction with exceeding market share, keeping CPOR (Costs per Occupied Room) low, Labour on point, and ADR (Average Daily Rate) and REVPAR (revenue per available room) strong. We accomplish this by combing the property with our comprehensive Kingsbridge System, analyzing our findings, presenting solutions, and implementing our demonstrated strategies.

  • Gastro Reshape
  • Gastro Reshape
  • Gastro Reshape

Gastro Reshape

Your hands create, our hands guide.

Gastro Reshape

The guest might love the rooms, but what if the culinary experience falls short?

We are foodies.

We will find not only what works for your property within your marketplace, but what will be profitable to the company too. Starting with confirming or adjusting a culinary identity, we take on the role of expressing your culinary outlets to operate at the optimum level. Food Cost and Labour must be budgeted and controlled; and we can instill that control with a sense of urgency.

Hotels. Redefined.

Send us an This email address is being protected from spambots. You need JavaScript enabled to view it. or give us a call at 250-886-7194
We’re easy to talk to. We promise.

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Our Portfolio

Our Portfolio

We redefine hotels – one hotel at a time.

Starting with our flagship property, The Oswego Hotel, Kingsbridge Management has taken this complex structure into a profitable property.

Our Portfolio: Oswego Hotel

The Oswego Hotel experience is unique to Victoria, British Columbia.

We are a sophisticated, urban, boutique hotel steps away from the Inner Harbour and downtown. The Oswego’s combination of modern design, incredible service and the luxury amenities makes it the perfect place to get a taste of the city’s natural surroundings and urban vibe.

Comprised of 80 suites in a rental pool with a strata council, owners committee, property management liaison, Kingsbridge Management has taken this complex structure into a profitable property. Pleasing all stake-holders, including staff, guests, and owners, the success of The Oswego Hotel is a true testament to its leadership team.

Our Purpose

We create special places, properties, and service which inspire authentic experiences as unique as our guests. We seek to provide our guests an experience that is informed by their reasons for choosing us. Making memories that become part of our story.

Our Vision

Kingsbridge is redefining the luxury hotel experience through creating special places. Our guests find only a genuine authentic experience here. Our guests choose us because memories are how we tell our story.

Our 4 Core Values

Warmth in Hospitality

From pre-arrival to post departure, every guest encounter enriches their sense of belonging and connection with our properties. We allow our guests to feel comfortable through natural friendliness and warmth. We actively anticipate ways to enrich their stays while maintaining an alert but relaxed service position.

Innovation

We continually seek ways to learn and grow; initiating action and results which contribute to our special places. We are creative in producing profitable outcomes, encouraging an open exchange of ideas. We thrive in our ability to effectively bounce back from adversity and adapt to sudden change. We remain optimistic, curious, and solution focused.

Being of Service - to our owners, associates & community

From corporate to hotel specific initiative, each of our properties actively support communities we operate in. We achieve this through sponsorship, volunteering, donations, and fundraising.

All managers and supervisors support the growth, development, and wellbeing of associates. We actively coach and mentor each other towards continual professional improvement.

All associates contribute to the growth and wellbeing of each other by respecting and valuing the diverse and unique contributions we each make.

Integrity

We create a positive work environment by building trust and open communication among our coworkers. We do what we say and communicate when we cannot. We demonstrate trustworthiness and transparency in both our words and actions. When we make a mistake we share our learning with others.

Our Purpose

We create special places, properties, and service which inspire authentic experiences as unique as our guests. We seek to provide our guests an experience that is informed by their reasons for choosing us. Making memories that become part of our story.

Our Vision

Kingsbridge is redefining the luxury hotel experience through creating special places. Our guests find only a genuine authentic experience here. Our guests choose us because memories are how we tell our story.

Our 4 Core Values

Warmth in Hospitality

From pre-arrival to post departure, every guest encounter enriches their sense of belonging and connection with our properties. We allow our guests to feel comfortable through natural friendliness and warmth. We actively anticipate ways to enrich their stays while maintaining an alert but relaxed service position.

Innovation

We continually seek ways to learn and grow; initiating action and results which contribute to our special places. We are creative in producing profitable outcomes, encouraging an open exchange of ideas. We thrive in our ability to effectively bounce back from adversity and adapt to sudden change. We remain optimistic, curious, and solution focused.

Being of Service - to our owners, associates & community

From corporate to hotel specific initiative, each of our properties actively support communities we operate in. We achieve this through sponsorship, volunteering, donations, and fundraising.

All managers and supervisors support the growth, development, and wellbeing of associates. We actively coach and mentor each other towards continual professional improvement.

All associates contribute to the growth and wellbeing of each other by respecting and valuing the diverse and unique contributions we each make.

Integrity

We create a positive work environment by building trust and open communication among our coworkers. We do what we say and communicate when we cannot. We demonstrate trustworthiness and transparency in both our words and actions. When we make a mistake we share our learning with others.

  • Suzanne Gatrell

    Suzanne Gatrell

    Suzanne Gatrell

    President and Owner

    President & Owner

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  • Vanessa Pennington

    Vanessa Pennington

    Vanessa Pennington

    Manager, Food and Beverage

    Manager, Food and Beverage

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  • Jessie Hsu

    Jessie Hsu

    Jessie Hsu

    Manager, Guest Experiences

    Manager, Guest Experiences

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  • Daintry Van Cleave

    Daintry Van Cleave

    Daintry Van Cleave

    Human Resources Leader

    Human Resources Leader

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